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Senior Journal: Today's News and Information for Senior Citizens & Baby Boomers

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Medicare Handbook Error Fuels Argument that Program Confusing

Oct. 7, 2005 - The "Medicare and You" handbook, which all senior citizens should receive shortly, mistakenly says low-income beneficiaries will be able to enroll in any prescription drug plan available in their area without paying premiums, according to the KaiserNetwork.org Daily Report on Thursday. Critics say it is proof of how confusing the program is to senior citizens.

 

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In an editorial today, the Orlando Sentinel said, “…the error in the handbook could steer more than 17 million low-income recipients toward a bad choice. Rather than mail out letters correcting the error, the Centers for Medicare and Medicaid Services has updated its Web site and is spreading the word to the companies selling the plans.”

“That's not good enough,” said the Sentinel, “given that many seniors, particularly poor ones, aren't adept at using computers.

Quoting from an AP story, KaiserNetwork.org said yesterday that CMS is mailing out the handbook to 35 million beneficiaries "in waves," and some beneficiaries are expected to receive them this weekend.

In describing the financial subsidies available to low-income individuals, the handbook says that beneficiaries with annual incomes at or below $14,355 for an individual or $19,245 for a couple who have few assets can receive financial assistance with monthly premiums and deductibles. About 14 million beneficiaries are thought to be eligible for the subsidies, and 3.1 million people have applied for the extra benefits. However, the handbook "incorrectly" indicates that all plans available to low-income beneficiaries will charge no premium, the Cleveland Plain Dealer reports.

According to CMS spokesperson Gary Karr, beneficiaries who qualify for the premium exemption only can take advantage of the additional financial assistance if they sign up for a plan with a premium at or below the regional average, said the Plain Dealer’s report. About 40% of plans qualify to offer no premium, according to the AP. Medicare staff members caught the mistake, the Plain Dealer reports.

CMS on Tuesday circulated a memo to members of Congress explaining the error and describing how health plans can ensure beneficiaries do not select the wrong prescription drug plan. The memo said CMS will rely on insurers to explain how the zero-premium coverage works.

The agency also is giving out the correct information on its Medicare hotline and posting it on its Web site, Karr said in The Hill. He added that CMS has told insurers selling plan to low-income beneficiaries that they must make clear whether the financial subsidy they receive will cover the premium. Medicare officials also are informing state health insurance programs and senior advocacy groups about the mistake. Karr attributed the error to "inadequate proofreading," the AP reports. CMS also said most low-income beneficiaries will not be affected by the mistake because they will be enrolled automatically in a drug plan, according to CQ HealthBeat.

Senate Minority Leader Harry Reid (D-Nev.) was not satisfied with CMS’s assurances that Medicare beneficiaries would not be befuddled by the bad information, accoding to a report in The Hill. Reid took advantage of the agency’s foul-up to criticize the drug benefit, which is provided by numerous private companies from which beneficiaries will choose, as needlessly complex.

“The administration has created a drug benefit that is so confusing, even the people running Medicare can’t get it right,” Reid said.

According to The Hill story by Jeffrey Young, Unlike Reid, AARP says it is not overly worried about the impact of the error and is satisfied with the steps that the CMS is taking. “They’re doing what they can,” an AARP spokesman said. The group, which endorsed the 2003 Medicare bill, will help spread the word, he added.

Broadcast Coverage
NPR's "Morning Edition" on Thursday reported on the error in the Medicare handbook. The segment includes comments from Robert Hayes, director of the Medicare Rights Center; Karr; and Judith Stein, executive director of the Center for Medicare Advocacy (Rovner, "Morning Edition," NPR, 10/6).

The complete NPR segment is available online in RealPlayer.

For the Kaiser Daily Report – click here.

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