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Long-Term Care

Americans Rank Nursing Homes Below Drug Companies for Doing Good Job

Kaiser Health Poll takes detailed look at attitudes about long-term care

July 16, 2005 – One of the staggering results of a new study of public attitude by the Kaiser Health Poll shows American’s rank nursing homes below drug companies in the share of adults who say they are doing a “good job” serving health care consumers. Compared with others in the health care industry only 35 percent of people say that nursing homes are doing a "good job" - far fewer than report the same about nurses (84 percent), doctors (69 percent) and hospitals (64 percent).

 

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Most Americans (84%) have had at least some experience with nursing homes – either as a patient or a visitor, and nearly half (46%) say a family member or close friend has been in a home in the past 3 years.

There is a fair amount of concern about paying for long-term care, with nearly three in ten (28%) adults saying they are “very” worried that they won’t be able to pay for nursing home and home care services. Just over one-quarter (26%) of adults say they have given “a lot” of thought to how they will pay for long-term care, and this share increases with age.

Views On Nursing Homes

Most adults agree that nursing homes provide a safe environment for people who need them (69%), but are more mixed on the affordability and quality of nursing home care. While more than half (53%) of the public agrees that nursing homes provide an affordable way for people to get round-the-clock care, nearly four in ten (39%) disagree (including 21% who “strongly” disagree). Similarly, while nearly half (46%) of the public agree that nursing homes provide high-quality services, a similar share (42%) disagree.

   
 

Views Of Nursing Homes In Relation To Other Industries

A large majority of the public says nurses (84%) are doing a “good job” serving consumers, and somewhat smaller majorities say the same about doctors (69%) and hospitals (64%).

Fewer adults say pharmaceutical companies (43%) do a “good job” serving health care consumers, and fewer still say nursing homes (35%), health insurance companies (34%), and HMOs (30%) do a “good job”.

 

Indeed, the public is somewhat wary of nursing home care - twice as many adults say being in a nursing home makes people “worse off” than they were before (41%) as say that nursing homes make people “better off” (19%). Furthermore, few people say they would choose to get care in a nursing home (12%) over a hospital (39%) if they required round-the-clock care.

While most Americans agree that nursing home staff members are concerned about the well-being of their patients (68%), many believe nursing homes are understaffed and poorly managed, and say families of nursing home residents are not involved enough. Nearly three-quarters (74%) of the public agrees that nursing homes don’t have enough staff (including 50% who “strongly” agree). About six in ten agree that nursing home staff are poorly trained (60%), and that there is too much waste, fraud and abuse by nursing home managers (58%). More than six in ten (64%) agree that families of those in nursing homes are not involved enough in what’s going on.

Paying for Long-Term Care

In terms of paying for long-term care, three in ten (30%) adults say insurance would be the main source of funds if they or a family member needed nursing home care. Fewer say personal savings (16%) or government programs such as Medicare or Medicaid (13%) would be the main source. In reality, private insurance is estimated to pay for a small share of nursing home expenses (8%), while Medicaid (46%) is the major source of financing for nursing home care.

Few Americans report having long-term care insurance - just over two in ten (21%) adults say they have a long-term care policy. The most commonly cited reason among those without a policy is cost (59%). However, nearly one-third (32%) of people without long-term care insurance say it’s just not something they’ve ever thought about.

The public is mixed on whether a federal tax-credit would encourage them to buy long-term care insurance. About half (48%) say a tax credit would make them more likely to buy a policy, while the same share (48%) say it would not.

Government’s Role In Long-Term Care

Americans see a role for government in regulating nursing home quality. About six in ten (63%) adults agree that there is not enough government regulation of the quality of nursing homes and almost half (48%) say nursing homes are not paid enough by the government and other insurers.

Sources of Information About Nursing Homes

 Many Americans are unsure of where to get advice and information about nursing homes -57% say they would not know where to go for advice or information if a family member needed nursing home care. The public seems most comfortable getting information and advice about nursing home care from personal sources. Many more say they would be “very likely” to go to friends and family (59%) or their doctor (54%) for information, compared with government websites (27%), community service agencies (25%), books/reports (25%) or government programs (23%).

For the full report, including charts – Click Here.

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