Missouri Survey Finds Nursing Home Patients, Families Pleased with Care
Almost 90 percent say they are satisfied with the long-term care in their nursing home
March 27, 2012 - As loved ones age and face challenges that prevent them from living on their own, family members often
struggle with the decision to place their relatives in nursing homes. Sometimes viewed as last alternatives, long-term care facilities can
have reputations as hopeless, institutionalized environments. A survey in Missouri, however, has found that nearly 90 percent of nursing home
residents and their family members are satisfied with the residents’ long-term care facilities.
Those negative perceptions are changing, say two University of Missouri researchers in the
Sinclair School of Nursing., after conducting the statewide survey of Missouri
“The findings paint a positive picture of nursing homes that contradict previous perceptions,” said
Marilyn Rantz, Curators Professor in the nursing school, who helped conduct the
“Nursing home administrators have worked diligently throughout the past decade to improve the quality of care delivered
to residents and to make care settings more homelike. Their efforts have made a difference in improving perceptions of long-term care
The survey evaluated nearly 200 nursing homes throughout the state and was the first to measure residents’ and family
members’ overall satisfaction with the quality of care, quality of life and quality of service provided in the homes.
Eighty-six percent of
residents and their family members rated their overall satisfaction with their care facilities as excellent or good. More than 80 percent of
both groups rated their or their loved ones’ quality of life, quality of care and quality of service as excellent or good.
Residents and their
family members said they would recommend their nursing homes to others nearly 90 percent of the time.
Marcia Flesner, a clinical educator in the nursing school, assisted Rantz with the survey. Caring for aging and
vulnerable populations is a complex business, Flesner said. She likened nursing home administration to running a small community.
“When family members put loved ones in nursing homes, they want perfection,” Flesner said. “They want the best care
possible for their relatives in places that feel like home. The results indicate Missouri nursing homes are doing a good job, though room for
The Missouri Department of Health and Senior Services funded the survey that was developed by MyInnerView, a national
research firm that evaluates long-term care facilities. Nursing homes could participate in the survey at no cost, and each facility that
participated received its own report outlining its strengths and areas for improvement.
“The individualized reports will help nursing home administrators target specific areas for improvement, which will allow
them to use their funds wisely,” said Rantz, who also leads the Quality Improvement Program for Missouri (QIPMO), a state-funded program that
provides clinical services to skilled nursing facilities.
An executive summary of survey results can be found at
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