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Senior Citizen Alerts

Seniors Need to Act Now to Get $40 Discount on TV Converter Box for New Digital Signals

Commerce Department says orders should be made before end of year as broadcast TV becomes digital-only on February 17

Oct. 1, 2008 – Most senior citizens have paid little attention to the nation’s switch to digital television due on February 17, although, seniors will constitute the greatest portion of those affected by the digital transition - particularly low income, fixed income, disabled, homebound, minority and rural seniors. Those who want to continue to use their TV sets with “over-the-air” reception will need to buy a converter box and the government is offering a discount coupon to help with the purchase.

 

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Households that do not install a converter will lose access to free TV. They can connect their TV to cable, satellite or pay television service; they can replace it with a digital TV; or they may keep it working with a TV converter box.

Consumers can purchase a converter box at more than 29,000 participating local, phone or online retailers. Converter boxes generally cost between $45 and $80.

For consumers choosing the converter box option, the governments TV Converter Box Coupon Program permits all households to request one or two coupons - each worth $40 - toward the purchase of certified converter boxes.

The Department of Commerce’s National Telecommunications and Information Administration today urged seniors and others to apply for the discount coupons by the end of 2008. Although, coupons may be requested until March 31, 2009, or while supplies last. 

Don’t Let Your Coupon Expire!

Good for 90 Days

A significant problem developed in September, when it was learned that many people who received the discount coupons for the digital television converter boxes were allowing them to expire unused. Sen. Herb Kohl (D-WI), chair of the Senate Special Committee on Aging, called for these people to be allowed to reapply but the National Telecommunications Information Administration said they did not have the authority to do so.

According to a testimony given by the U.S. Government Accountability Office (GAO), areas with predominately senior populations have allowed 43 percent of their converter box coupons to expire. 

Sen. Kohl said, “Of the 21 million Americans who are estimated to rely solely on over-the-air broadcasts, forty percent of them are seniors. I’m asking the NTIA to help us make sure they’re not left in the dark.”

He as repeatedly expressed concern that coupons expire 90 days after issuance, with no option of reissue or replacement. 

The NTIA announced earlier this month that residents of licensed nursing homes, intermediate care facilities, assisted living facilities and households that use a post office box for mail delivery will be eligible to request coupons from the TV Converter Box Coupon Program.

"Allowing nursing home residents and households who rely on a post office box for their mail to request coupons helps those most in need to make the switch to digital television," Secretary of Commerce Carlos M. Gutierrez said.

"Ensuring that no one is left behind is our top priority and I encourage those who need a coupon to apply soon, and buy a converter box when their coupon arrives in the mail."

Applicants living in licensed nursing homes, intermediate care facilities and assisted living facilities will be required to provide their name, address of the facility and whether they receive television exclusively with an antenna, or through cable, satellite or other pay television service.

A family member or a representative from the licensed facility may apply for one coupon for a nursing home resident, but the coupon will be mailed directly to the nursing home resident. A special application will be made available for nursing home residents to fill out once the rule becomes effective.

Also, applicants who utilize a post office box for mail delivery will be able to request two coupons through the normal application process. Applicants will be required to provide their physical residence in addition to their post office box number.

Helpful Links

• Senate Special Committee on Aging

• U.S. Government's Guide to Digital Television

• FCC: Countdown to Digital Television

• FCC Consumer Facts - Digital Television

• NTIA - Digital Television Transition and Public Safety

• DTV Transition Coalition

• MyCEknowhow - Learn About your CE Devices

• CEA Connections Guide - Connect Your CE Devices

• CERC - The Transition to Digital Television

• CERC's guide on what you need to know about the DTV Transition

• National Cable and Telecommunications Association

 

How to apply for coupons

For other consumers who wish to obtain coupons and a converter box, these are the steps:

Step 1: Apply.
Apply for a coupon now.  Coupons are available on a first-come, first-serve basis.  Consumers can apply for coupons online at www.DTV2009.gov, by phone at 1-888-DTV-2009 (1-888-388-2009), by fax at    1-877-DTV-4ME2 (1-877-388-4632) or by mail to PO Box 2000, Portland, OR 97208.  Deaf or hard of hearing callers may dial 1-877-530-2634 (English TTY) or 1-866-495-1161 (Spanish TTY).  

Step 2: Buy.
Consumers should buy their converter boxes soon after their coupons arrive in the mail. Consumers will receive a list of participating local, phone and online retailers with their coupons.  TV viewers are urged to make their choice before the end of the year.

Step 3: Try. 
Once a consumer has purchased a converter box, they should connect the box to their analog TV immediately and follow the installation, and channel scanning instructions, and antenna adjustments, if needed.  This provides the opportunity to test the converter box and troubleshoot potential problems prior to the transition date. Most importantly, consumers can start enjoying the benefits of a clearer picture and more programming choices now, so don’t wait to install your converter box.

For more information about the Coupon Program, please visit www.DTV2009.gov.

If viewers have difficulty receiving digital broadcast stations in their area, the troubleshooting guide, produced by the Federal Communications Commission, provides a checklist for connecting a converter and tips on reception of digital signals.

 

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